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Refund Policy

Web Expert Pro operates as a business and we expect clients to thoroughly understand and abide by our policies. Our goal as a web design and internet marketing company is to bring the highest efficiency per dollar spent by our client.
Web Expert Pro strives to deliver the highest quality products for our clients. If you at any time in a development are not satisfied, you can ask for refund. In this case any client who is not satisfied with our services may ask for a refund within 30 days from the date of first installment/contract. The refund will be made after deducting the service tax and the hourly charges for the work completed by us.
By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.

Payment Details

Our refund policies include the following clauses:

No portion of initial payment will be refunded unless written application is made within 30 days of signing a starting the work/first payment date, or within 48 hours of receiving the project invoice. We try to be fair, and create a policy that makes both party happy. Requests for the final portion of payment due on post-paid projects are not made until the project receives final approval from the client. Final payment is due within 5 business days once the invoice is received. We understand that sometimes “life happens” and you may need a refund on fees paid for online services. If you happen to halt work and apply to us for refund within 30 days of contract, the payment methods mentioned in the contracts will be cancelled. You will be billed pro-rata based on the portion of the project completed at an hourly rate of 15USD. In case of pre-paid projects if you happen to apply for refund within 30 days of initial payment/contract, it will also be billed pro-rata based depending on the portion of the work completed. You will be billed 15 USD/hour, which will be deducted from initial payment and will not be returned to you when you receive your refund. If, at the time of request for refund, the project has been completed beyond the amount covered by initial payment then the client shall be liable to pay for the hourly rate of 15USD. However, if you fail to pay for the completed portions by 5 days of receiving the portion of project invoice, all contents created by Web Expert Pro including but not limited to, graphics, content, and code, will remain the property of Web Expert Pro.

If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Web Expert Pro is not liable to follow its delivery or refund commitments. You are asked to give us the required information at a proper time, refund policy is not applicable if there is delay or failure in completion of the project due to improper communication from client, and it cannot be attributed to Web Expert Pro.

If the service have already been provided and you are not satisfied with your project, you are advised to immediately bring it to the notice of our sales team within the first 48 hour of project invoice and ask for discounts on work loss. Any complaints at a later time will not be entertained and no refund will be given

Contacting us

If you have any questions about this refund policy, the practices of this site or your dealings with this site, please contact us at:

Home#107, Road#4/6,
West Jummapara,
Rangpur, Bangladesh


+88 01750323296
+ (901) 708-6975